WordPress Comment Craziness Part Deux
Finally!! An email from WordPress Support regarding the Recent Comment Unpleasantness at WordPress. Below, I have reproduced my question to support and their response. Please, use what you can, and take time in the comments to shoot holes in what you can’t, so that we can collectively refine our grievances in my next query.
Personally, I still have problems commenting from my phone. That’s a real issue for me, and I know for others, and they need to resolve it.
> My commenters cannot log in since the recent comment changes. I changed my
> Settings – Discussion as recommended in the forums by unchecking the box
> requiring an email address to make a comment.
> Still, many of my non-WordPress commenters are having difficulty making
> comments. They are being sent into a frustrating loop that continually asks for
> their log in information. When they provide it, they get error messages. It is
> not limited to one or two users, and the errors are the same, leading me to
> believe it may be a bug on your end.
> I have a lot of engaged commenters, and I fear the longer this problem persists,
> the more of them I will lose and not get back. Thank you for any insight you can
> provide into resolving this problem. I’ll let my readers, and other bloggers,
> know what solutions you give me.
As you may know, we have recently made some changes to the commenting feature. In order to protect your identity, if somebody tries to comment using your email address, they will have to log in to the account linked to that email address first.
You can find the official announcement here:
This might be a source of issues for people who signed up for a WordPress.com or Gravatar account earlier, but do not remember that they did so, or forgot their password.
Some people also have more than one WordPress.com account, and can get confused when trying to sign in.
If some of your readers still have issues commenting on your site, could you ask them try to log out of their account, clearing their cache and cookies, and log back in? That should solve any conflicts with other WordPress.com accounts they may have.
You can find some detailed instructions on how to clear cache and cookies here:
Do not hesitate to contact us again if you have any other questions.
WordPress.com | Automattic